/ News & Press / Video / Refrigerator Repair - Fresh Food Section Not Cooling - Ice on evaporator TFX24PRXB
Refrigerator Repair - Fresh Food Section Not Cooling - Ice on evaporator TFX24PRXB
WEBVTT Kind: captions Language: en
00:00:03.550 [Music] 00:00:12.07000:00:12.080 hi this is Troy from ace appliance 00:00:14.87000:00:14.880 insulator Ohio welcome back to another 00:00:17.30000:00:17.310 in-home diagnostic video brought to you 00:00:19.76000:00:19.770 by appliance video comm okay so today 00:00:23.59900:00:23.609 what we're looking at is a GE Profile 00:00:25.27900:00:25.289 refrigerator customer is getting no cool 00:00:27.38000:00:27.390 in the fresh food section and is getting 00:00:29.99000:00:30.000 cold in the freezer section since it's 00:00:32.20900:00:32.219 cold the freezer section I'm going to 00:00:33.41000:00:33.420 assume the compressor is on I can hear 00:00:35.78000:00:35.790 the fan underneath and I can hear the 00:00:37.16000:00:37.170 fan from inside so what I've had the 00:00:39.17000:00:39.180 customer do is remove the shelving in 00:00:41.47900:00:41.489 the food and what we can see back here 00:00:43.81900:00:43.829 is that there is frost starting to build 00:00:45.35000:00:45.360 up on this back panel and what that is 00:00:48.59000:00:48.600 telling me is that that that the 00:00:50.29900:00:50.309 evaporator is most likely frozen and if 00:00:52.81900:00:52.829 it's frozen we have to check and see why 00:00:54.41000:00:54.420 typically it's going to be a heater or a 00:00:56.54000:00:56.550 termination it could be a fan of weight 00:00:59.29900:00:59.309 and here the fan but we hear feigns so 00:01:01.09000:01:01.100 we're going to explore further inside 00:01:03.68000:01:03.690 for the repair today you're going to 00:01:05.32900:01:05.339 need a drill or a Phillips head 00:01:07.60900:01:07.619 screwdriver and a quarter-inch nut 00:01:09.02000:01:09.030 driver a multimeter and a flashlight 00:01:11.71000:01:11.720 okay so now what I'm going to do is I'm 00:01:13.73000:01:13.740 going to turn the refrigerator off 00:01:15.21900:01:15.229 there's no point in having it on right 00:01:17.35900:01:17.369 now both parts that I'm going to test so 00:01:19.07000:01:19.080 we're going to either be need to be cold 00:01:21.89000:01:21.900 or just have a meter attached to them so 00:01:24.56000:01:24.570 I'm going to take off this unit has 00:01:26.12000:01:26.130 screws on the top and then quarter-inch 00:01:28.67000:01:28.680 nut drivers at the bottom I'm going to 00:01:29.92900:01:29.939 remove all of them 00:01:39.98000:01:39.99000:01:45.83000:01:45.840 once the screws are removed you can 00:01:47.99900:01:48.009 fight grab the bottom pull it out and 00:01:50.60900:01:50.619 start to fall free of the top it may or 00:01:53.37000:01:53.380 may not have a ground wire attached 00:01:54.92900:01:54.939 you're just going to kind of turn a 00:01:56.03900:01:56.049 little sideways to get it to come out 00:01:57.60000:01:57.610 from around your shelving parts okay so 00:02:04.91900:02:04.929 now inside this unit what I have here 00:02:07.10900:02:07.119 are a heater a heater evaporator on both 00:02:10.91900:02:10.929 sides and a termination that's right up 00:02:13.08000:02:13.090 here so this wire goes to I'm going to 00:02:14.75900:02:14.769 take this wiring harness and I'm going 00:02:16.62000:02:16.630 to open up the wiring harness so I can 00:02:18.18000:02:18.190 get to where it plugs together at once 00:02:20.67000:02:20.680 we've got that apart we're going to take 00:02:22.41000:02:22.420 the part that actually goes to all the 00:02:24.08900:02:24.099 unit all the components we're going to 00:02:25.41000:02:25.420 test let me take our meter we're going 00:02:27.90000:02:27.910 to check it for continuity and what 00:02:30.18000:02:30.190 we're gonna do is we're going to follow 00:02:31.31900:02:31.329 this orange in this pink wire back up we 00:02:34.44000:02:34.450 can see that it goes to two separate 00:02:36.33000:02:36.340 plugs sounds like that's working let's 00:02:41.25000:02:41.260 check the heaters now and one of the 00:02:43.55900:02:43.569 heaters is open so we're going to do is 00:02:48.56900:02:48.579 take a look and see if it's a single 00:02:50.00900:02:50.019 heater or was the dual heater and the 00:02:52.52000:02:52.530 thermostat combination I have to go 00:02:54.69000:02:54.700 double check outside but I'll be back in 00:02:59.16000:02:59.170 to finish to repair okay so we 00:03:01.55900:03:01.569 determined that we need a new heater 00:03:02.64000:03:02.650 assembly with termination is both 00:03:04.50000:03:04.510 heaters whose all over to this harness 00:03:06.69000:03:06.700 and has a termination connected to it 00:03:08.81900:03:08.829 we're to install that what you're going 00:03:10.97900:03:10.989 to need to do is you're going to need to 00:03:12.34900:03:12.359 one either going to let your 00:03:14.81900:03:14.829 refrigerator in your freezer defrost for 00:03:17.34000:03:17.350 24 hours make sure it's completely 00:03:19.43000:03:19.440 defrosted takes 24 hours and then put 00:03:22.31900:03:22.329 your food back in and that's if you have 00:03:23.61000:03:23.620 something else you can use to put your 00:03:26.06900:03:26.079 food in to keep it cold what you may 00:03:27.96000:03:27.970 have to do is use a blow dryer to evenly 00:03:31.92000:03:31.930 move around and melt all the ice on here 00:03:35.78900:03:35.799 so it is completely clear and once you 00:03:39.05900:03:39.069 do that you can turn the unit back on 00:03:40.74000:03:40.750 and plug everything back in best to let 00:03:43.83000:03:43.840 it defrost for 24 hours make sure 00:03:45.56900:03:45.579 there's not anything still frozen but if 00:03:47.84900:03:47.859 you need to you can use a hairdryer be 00:03:49.86000:03:49.870 careful to have it in one spot for too 00:03:51.78000:03:51.790 long because you will start to melt your 00:03:53.55000:03:53.560 plastic liner inside your refrigerator 00:03:55.94900:03:55.959 so what I'm gonna do now is remove the 00:03:57.59900:03:57.609 screws that are holding the heaters in 00:03:59.22000:03:59.230 place there's one on each side once I 00:04:01.97900:04:01.989 removed then the heaters will come free 00:04:03.36000:04:03.370 the wires that they connected to or run 00:04:05.55000:04:05.560 WEP and I'll be able to pull them down 00:04:06.66000:04:06.670 as well 00:04:23.30000:04:23.310 once you remove the four screws you can 00:04:34.86000:04:34.870 remove the heater and assembly Mehran 00:04:37.49900:04:37.509 just got to work it out from where it is 00:04:39.08900:04:39.099 because it is gonna be kind of frozen in 00:04:40.35000:04:40.360 place the termination is all the way 00:04:44.76000:04:44.770 back up over here to follow the wires it 00:04:47.37000:04:47.380 should pop right off and now that I have 00:04:49.52900:04:49.539 the new part out I'm going to start 00:04:51.08900:04:51.099 positioning it in to where it goes I'm 00:04:53.24900:04:53.259 gonna start with the bottom heater 00:04:55.14000:04:55.150 because I can let the heater that goes 00:04:57.21000:04:57.220 up on top just hang for a few seconds or 00:05:00.27000:05:00.280 lay on the bottom I'm sorry 00:05:02.58000:05:02.590 gonna take it and position it so it's 00:05:05.67000:05:05.680 right it's got tabs on the heater 00:05:08.27900:05:08.289 bracket so you know which way that goes 00:05:10.08000:05:10.090 they set on top of it but just remember 00:05:12.75000:05:12.760 that the the metal flat piece goes out 00:05:14.90900:05:14.919 not the open side and you set it like 00:05:17.21900:05:17.229 this if I set the bottom one in place 00:05:21.99000:05:22.000 I'm going to screw it in place once I 00:05:35.61000:05:35.620 got that one screw it in place I'm going 00:05:36.83900:05:36.849 to go ahead and position the other one 00:05:42.43900:05:42.449 you may need to hold it with both hands 00:05:44.67000:05:44.680 up in position 00:05:48.74900:05:48.759 get it screwed into place you're going 00:05:56.23000:05:56.240 to want to make sure that the wires are 00:05:57.37000:05:57.380 tucked out of the way just on each side 00:06:01.21000:06:01.220 you're gonna run these ones back up the 00:06:03.70000:06:03.710 side to the top get your defrost 00:06:17.65000:06:17.660 termination clipped into place 00:06:19.86000:06:19.870 get your wires for the most part 00:06:22.06000:06:22.070 reposition where they do go once you've 00:06:26.71000:06:26.720 got a bag in place connect your plug put 00:06:29.37900:06:29.389 your three Phillips head on the top your 00:06:31.00000:06:31.010 two quarter inch on the bottom and then 00:06:33.96900:06:33.979 you can turn the unit back on so once 00:06:36.64000:06:36.650 you've got it all put back together 00:06:37.62900:06:37.639 you're going to put the back panel on if 00:06:39.49000:06:39.500 you are defrosting it with a blow dryer 00:06:41.77000:06:41.780 you would go ahead and do so now I would 00:06:44.17000:06:44.180 lay a couple towels inside and also make 00:06:46.65900:06:46.669 sure you have access to the bottom of it 00:06:48.10000:06:48.110 to make sure that there is any water 00:06:49.24000:06:49.250 left on the floor if you're not going to 00:06:51.65900:06:51.669 let it defrost or if you're going to let 00:06:54.73000:06:54.740 it defrost overnight then you can stop 00:06:56.74000:06:56.750 right here leave the door open 00:06:58.42000:06:58.430 lay a couple decent-sized towels inside 00:07:00.67000:07:00.680 the refrigerator free and inside the 00:07:02.65000:07:02.660 freezer section I'm sorry to cover up 00:07:04.57000:07:04.580 the drain hole so the water will go into 00:07:06.82000:07:06.830 the towels and I'd lay a couple out on 00:07:08.56000:07:08.570 the floor just so whatever water comes 00:07:10.14900:07:10.159 off gets caught by the towels and then 00:07:12.25000:07:12.260 tomorrow morning if you check it where 00:07:15.25000:07:15.260 after 24 hours you check it and it's 00:07:16.87000:07:16.880 completely defrosted you can then put 00:07:19.14900:07:19.159 your back on what I'm gonna do now let's 00:07:20.89000:07:20.900 put the back on because it will be 00:07:22.54000:07:22.550 defrosted in 24 hours and the customer 00:07:25.24000:07:25.250 will be able to turn the unit back on at 00:07:26.58900:07:26.599 that point okay so to slide the back 00:07:28.45000:07:28.460 panel in place again you come in from 00:07:30.21900:07:30.229 one side once it's in there 00:07:32.35000:07:32.360 it goes it goes pretty much around the 00:07:34.24000:07:34.250 other side of the brackets as well we're 00:07:37.27000:07:37.280 gonna put our screws in the top first 00:07:47.33900:07:47.349 and two more they go across the bottom 00:07:59.05900:07:59.069 you put your shelves back in and then 00:08:01.37900:08:01.389 we'll conclude our repair for the day 00:08:03.23000:08:03.240 thank you for watching another quality 00:08:05.76000:08:05.770 video brought to you by appliance video 00:08:07.95000:08:07.960 comm
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