/ News & Press / Video / Spray foam insulation nightmare - What can happen if it's not installed correctly (CBC Marketplace)
Spray foam insulation nightmare - What can happen if it's not installed correctly (CBC Marketplace)
WEBVTT Kind: captions Language: en
00:00:02.870 this week on market plates you know what 00:00:08.17900:00:08.189 they've been exposed to insulation 00:00:10.64000:00:10.650 nightmares I think we've got what we 00:00:13.31000:00:13.320 need for the love 00:00:14.95000:00:14.960 it's a popular energy saver when it's 00:00:17.99000:00:18.000 installed properly it's really it's a 00:00:19.34000:00:19.350 bulletproof product it's gotta come out 00:00:21.14000:00:21.150 the phone's got to come out that could 00:00:23.30000:00:23.310 put you out of house and home 00:00:24.76900:00:24.779 you're playing kind of a game of Russian 00:00:27.52900:00:27.539 roulette with this and transform your 00:00:29.48000:00:29.490 life into a renovation Horror Story 00:00:44.18000:00:44.190 it's a scorching June day we're driving 00:00:50.85000:00:50.860 into the Caledon hills north of Toronto 00:00:52.79000:00:52.800 and into 00:00:58.09000:00:58.100 a nightmare the house of their dreams 00:01:03.27900:01:03.289 now haunted the owners living in a 00:01:08.46900:01:08.479 camper steps from the front door this is 00:01:11.88900:01:11.899 a refuge for Robert and Sonya 00:01:13.53900:01:13.549 Franceschini and their two kids I guess 00:01:16.48000:01:16.490 won't be along to her area right so 00:01:27.96900:01:27.979 you've got two young children are they 00:01:29.62000:01:29.630 asking lots of questions about why are 00:01:31.09000:01:31.100 we in here we try not to talk too much 00:01:33.13000:01:33.140 in front of them so they don't get 00:01:35.91900:01:35.929 worried or frightened what could be so 00:01:41.59000:01:41.600 frightening 00:01:47.37000:01:47.380 it's just 14 years old he says 3,000 00:01:51.13000:01:51.140 square feet mortgage free but right now 00:01:53.83000:01:53.840 he couldn't sell it if he tried the 00:01:56.49900:01:56.509 reason there's something in the air 00:01:59.58000:01:59.590 okay the bedroom in oh yeah I guess 00:02:03.67000:02:03.680 milette oh yeah jeez it's pretty pretty 00:02:06.45900:02:06.469 strong yeah it's foul like bad fish 00:02:08.41000:02:08.420 smell the hotter it gets the the more 00:02:10.63000:02:10.640 more it smells right more it smells and 00:02:13.50900:02:13.519 if you stay in here long what happens 00:02:15.81900:02:15.829 well you'll see within the first five 00:02:17.74000:02:17.750 minutes you'll probably start getting a 00:02:18.91000:02:18.920 headache actually getting headache now 00:02:20.44000:02:20.450 wants to go I'm feeling something area 00:02:22.42000:02:22.430 yeah yeah it's quick it's insidious 00:02:26.19000:02:26.200 it's not just the bad smell that's made 00:02:28.87000:02:28.880 their home unlivable when I started 00:02:32.11000:02:32.120 feeling like excruciating pain joint 00:02:34.72000:02:34.730 pain in the knees and I had swelling in 00:02:37.15000:02:37.160 my legs and my feet and I just looked at 00:02:42.19000:02:42.200 Robert and I said Robert I think I need 00:02:44.89000:02:44.900 to go to the hospital 00:02:47.96000:02:47.970 they feel as if their house is attacking 00:02:50.73000:02:50.740 them the trouble started this spring 00:02:52.62000:02:52.630 they say just days after their attic was 00:02:55.17000:02:55.180 treated with spray foam insulation did 00:02:58.05000:02:58.060 you call the company and explain that 00:02:59.91000:02:59.920 you were having problems what and what 00:03:01.23000:03:01.240 do they do I brought him up to the 00:03:03.39000:03:03.400 bedroom where the main problem was and 00:03:06.68000:03:06.690 they said that they really couldn't 00:03:08.79000:03:08.800 smell anything and I was flabbergasted 00:03:12.72000:03:12.730 so what did you think when the company 00:03:14.64000:03:14.650 said we don't smell anything 00:03:16.43000:03:16.440 well I knew exactly where this was gonna 00:03:18.66000:03:18.670 go and this is why we're still here two 00:03:22.68000:03:22.690 months later 00:03:24.41000:03:24.420 you heard right on our visit they've 00:03:27.20000:03:27.210 been out of their home for two months 00:03:28.88000:03:28.890 when she has to go inside Sonia wears a 00:03:32.00000:03:32.010 mask we thought we were doing something 00:03:34.58000:03:34.590 to improve our home and instead they 00:03:37.48000:03:37.490 basically destroyed mine they prove it 00:03:46.27000:03:46.280 not the kind of testimonial the spray 00:03:49.04000:03:49.050 foam industry wants to hear over the 00:03:51.94900:03:51.959 past decade it's become the hottest 00:03:53.78000:03:53.790 trend in Canadian home insulation the 00:03:56.18000:03:56.190 industry is growing by 30 percent every 00:03:58.46000:03:58.470 year why the boom high heating costs 00:04:01.61000:04:01.620 government tax credits they introduce 00:04:04.00900:04:04.019 spray foam which I absolutely love and 00:04:05.96000:04:05.970 those home renault shows 00:04:11.54000:04:11.550 the spray-foam are those stars rely on 00:04:13.85000:04:13.860 sorry a camera or all the shows are so 00:04:15.92000:04:15.930 many aleck shits who started his own 00:04:17.87000:04:17.880 business when in high school I've been 00:04:20.72000:04:20.730 doing 22 years I live and breathe 00:04:23.45000:04:23.460 insulation it's good for the environment 00:04:27.26000:04:27.270 because we save burning on fossil fuels 00:04:30.41000:04:30.420 doesn't let drafts through when it's 00:04:32.63000:04:32.64000:04:33.98000:04:33.990 bulletproof product right when it's 00:04:38.09000:04:38.100 installed properly it's it's not simple 00:04:41.09000:04:41.100 you just don't pick up the gun 00:04:42.26000:04:42.270 it starts spring nope it's more like a 00:04:45.11000:04:45.120 science project right in your home the 00:04:49.94000:04:49.950 sprayer is mixing two sets of serious 00:04:51.95000:04:51.960 chemicals 00:04:52.58000:04:52.590 he's specially trained to handle the 00:04:54.62000:04:54.630 conditions have to be just right and the 00:05:00.89000:05:00.900 foam has to be sprayed in thin layers so 00:05:03.44000:05:03.450 it can cure allowing the chemicals to 00:05:05.39000:05:05.400 stabilize it's sophisticated stuff that 00:05:08.21000:05:08.220 promises an energy-efficient home and 00:05:10.34000:05:10.350 Alec should says it works that way 00:05:11.96000:05:11.970 almost every time there's a lot of foam 00:05:14.87000:05:14.880 being sprayed there's a lot of happy 00:05:16.58000:05:16.590 customers 00:05:17.29000:05:17.300 in fact the Frances keaney's were happy 00:05:20.72000:05:20.730 when they had a family property spray 00:05:22.52000:05:22.530 foam this past spring but after their 00:05:25.52000:05:25.530 attic job at home Sonia says not only 00:05:27.95000:05:27.960 did she feel ill she says her daughter 00:05:29.99000:05:30.000 broke out in rashes I'm afraid for the 00:05:34.46000:05:34.470 children and then you know what they've 00:05:36.41000:05:36.420 been exposed to and you know this is 00:05:40.52000:05:40.530 gonna be any long-term effects to what 00:05:42.23000:05:42.240 they've been exposed to it's just really 00:05:47.27000:05:47.280 upsetting 00:05:57.43000:05:57.440 fear stress uncertainty for two months 00:06:01.73000:06:01.740 time to fight out at this foam has taken 00:06:04.25000:06:04.260 possession of their home we call in 00:06:06.95000:06:06.960 Frank hammer key he's a certified indoor 00:06:12.44000:06:12.450 air quality specialist he's trying to 00:06:14.78000:06:14.790 figure out what chemicals might be 00:06:16.28000:06:16.290 floating around all right let's take a 00:06:18.68000:06:18.690 reading in the bedroom where we smell 00:06:20.42000:06:20.430 the odors he pulls out his computerized 00:06:22.73000:06:22.740 air detector and the small tins gather 00:06:27.74000:06:27.750 air samples for later so the all these 00:06:29.81000:06:29.820 samples are gonna stay here for 48 hours 00:06:33.70000:06:33.710 then we enter the belly of the beast if 00:06:37.49000:06:37.500 an addict can be a belly we just want to 00:06:43.01000:06:43.020 get a cutaway on the inside of the core 00:06:47.59000:06:47.600 closest to the bottom Frank also wants 00:06:52.88000:06:52.890 to test a foam sample I'm not wearing 00:06:55.37000:06:55.380 any nitrile gloves or any gloves because 00:06:57.35000:06:57.360 I don't want the chemicals from the 00:06:59.27000:06:59.280 nitrile affecting the sample I'm cutting 00:07:01.28000:07:01.290 could this be what's giving off bad 00:07:03.23000:07:03.240 fumes Tagus has a pretty good odor to it 00:07:11.08000:07:11.090 hmm that's fishy odor again right same 00:07:15.43000:07:15.440 smell from the bedroom I will read it 00:07:19.60000:07:19.610 we're right above the bedroom right here 00:07:20.80000:07:20.810 I think we've got what we need for the 00:07:22.60000:07:22.610 lab excellent great let's get out of 00:07:24.64000:07:24.650 this sauna I agree with you there is no 00:07:31.48000:07:31.490 graceful way to do this foam samples in 00:07:36.76000:07:36.770 hand 00:07:37.15000:07:37.160 Franck heads out and offers a few 00:07:39.12900:07:39.139 last-minute instructions to the family 00:07:40.92000:07:40.930 stay out of the bedroom just leave 00:07:43.45000:07:43.460 everything the way it is I'll be back in 00:07:45.07000:07:45.080 a couple days to pick it up 00:07:50.41000:07:50.420 the Frances keaney's may feel alone in 00:07:52.45000:07:52.460 this Horror Show we all felt burning 00:07:54.61000:07:54.620 like ammonia it turns out they're not we 00:07:57.55000:07:57.560 live with the nightmare still tales from 00:07:59.56000:07:59.570 the deep south reveal more foam 00:08:01.93000:08:01.940 invasions you're playing kind of a game 00:08:04.66000:08:04.670 of Russian roulette with this we're 00:08:14.95000:08:14.960 investigating a renovation Horror Story 00:08:16.75000:08:16.760 that our journey into the dark side of 00:08:19.03000:08:19.040 spray-foam has taken us south to the 00:08:21.43000:08:21.440 Sunshine State tonight action night 00:08:24.52000:08:24.530 exposes a growing threat where we've 00:08:26.44000:08:26.450 heard more reports of foam invasions my 00:08:29.80000:08:29.810 heart just started racing and racing and 00:08:32.44000:08:32.450 I was hyperventilating and fell to the 00:08:34.03000:08:34.040 ground I'm in Kissimmee Florida in 00:08:36.28000:08:36.290 Orlando suburb on the way to meet Joan 00:08:38.41000:08:38.420 and Mike Roth driven from their house by 00:08:40.87000:08:40.880 spray foam three years ago so your 00:08:43.06000:08:43.070 trailer was over here we are all felt 00:08:53.86000:08:53.870 burning like ammonia it was an awful 00:08:56.32000:08:56.330 experience get a sense of how deep this 00:09:00.28000:09:00.290 is their home video is now the Roth's 00:09:02.89000:09:02.900 personal horror flick it started when 00:09:05.38000:09:05.390 they spray foamed the Attic 00:09:06.67000:09:06.680 they wanted to cut their energy costs it 00:09:09.04000:09:09.050 was the cost of their health and home 00:09:10.69000:09:10.700 that blindsided them we say before the 00:09:15.49000:09:15.500 firemen have to Thomas changed our lives 00:09:18.46000:09:18.470 first the Installer and manufacturer 00:09:20.80000:09:20.810 claimed there were no problems then 00:09:22.75000:09:22.760 tried some repairs nothing worked 00:09:25.39000:09:25.400 so I actually got on the phone called 00:09:27.15000:09:27.160 remediation companies companies they 00:09:29.17000:09:29.180 take out asbestos and that type of thing 00:09:31.39000:09:31.400 deal with mold problems none of them had 00:09:34.12000:09:34.130 a protocol for spray foam nobody was 00:09:37.09000:09:37.100 going to touch it what the Roth's were 00:09:39.70000:09:39.710 learning is that the North American 00:09:40.69000:09:40.700 spray foam industry has no official 00:09:42.79000:09:42.800 guidelines for taking out a bad job so 00:09:45.82000:09:45.830 we said we're gonna have to pull the 00:09:47.86000:09:47.870 sheeting off the roof pull the whole 00:09:49.93000:09:49.940 thing off and have someone mechanically 00:09:52.54000:09:52.550 go in and scrape every piece of wood and 00:09:55.48000:09:55.490 every piece of drywall and take it and 00:09:58.00000:09:58.010 throw it away and how did that go 00:10:01.05000:10:01.060 what was it 16 days 00:10:03.79000:10:03.800 he'd haze it took and finally they they 00:10:06.51900:10:06.529 got 90 some percent of it out safely 00:10:14.53000:10:14.540 locked away in the garage 00:10:15.97000:10:15.980 mike is keeping some relics from their 00:10:17.91900:10:17.929 ordeal looks like candy 00:10:20.66900:10:20.679 smelly oh yeah yeah sort of a fishy 00:10:27.12900:10:27.139 smell there are other reminders that are 00:10:29.61900:10:29.629 far more upsetting their son Julian has 00:10:32.43900:10:32.449 suffered from asthma and joint pain ever 00:10:34.23900:10:34.249 since reacts to the chlorine in the pool 00:10:36.66900:10:36.679 but the Roth's say he was fine until the 00:10:40.23900:10:40.249 morning the spraying started when he was 00:10:42.54900:10:42.559 sleeping 00:10:43.09000:10:43.100 this is Julian's bedroom since where 00:10:45.54900:10:45.559 they sprayed first I'm still upset when 00:10:48.85000:10:48.860 I think about that crucial time when he 00:10:51.46000:10:51.470 was in the room when they were spraying 00:10:53.43900:10:53.449 right over his bedroom makes me sick 00:10:56.13900:10:56.149 makes me sick to think about in fact the 00:10:58.90000:10:58.910 whole family was inside that day they 00:11:00.97000:11:00.980 didn't say anything about leaving the 00:11:02.91900:11:02.929 house and here they are spraying these 00:11:05.43900:11:05.449 chemicals up there and we're still in 00:11:07.96000:11:07.970 the house health issues smelly foam 00:11:10.66000:11:10.670 living in a trailer the Ross story is 00:11:13.50900:11:13.519 eerily similar to our Canadian case 00:11:17.99000:11:18.000 as spray foams popularity has spread so 00:11:20.75000:11:20.760 have more troubling stories you're 00:11:23.51000:11:23.520 playing kind of a game of Russian 00:11:26.39000:11:26.400 roulette with this Bernie Blum is a kind 00:11:28.76000:11:28.770 of foam buster that matter if you did it 00:11:30.98000:11:30.990 right 20 times in a row the 21st home 00:11:34.58000:11:34.590 might be different people such as Bernie 00:11:36.86000:11:36.870 are in demand across the u.s. they're 00:11:39.23000:11:39.240 expert advisors for a number of 00:11:40.79000:11:40.800 class-action lawsuits currently underway 00:11:42.83000:11:42.840 a leading indoor air scientist for 40 00:11:45.89000:11:45.900 years he's involved with dozens of bad 00:11:47.93000:11:47.940 spray-foam issues six of them here in 00:11:50.27000:11:50.280 Florida we have more and more houses 00:11:53.42000:11:53.430 being sprayed I expect those wing more 00:11:56.00000:11:56.010 not fewer problems the man who helped 00:11:58.67000:11:58.680 design ventilation systems for the 00:12:00.32000:12:00.330 International Space Station believe 00:12:02.60000:12:02.610 spray foam is a formula for trouble the 00:12:05.48000:12:05.490 foam itself is manufactured in the house 00:12:09.91000:12:09.920 not in the factory if you spray it too 00:12:13.34000:12:13.350 thick and it gets too hot then the 00:12:16.13000:12:16.140 reactions that happen and not what was 00:12:18.29000:12:18.300 designed in the factory or in the 00:12:21.68000:12:21.690 laboratory you got a runaway reaction so 00:12:27.07900:12:27.089 that fishy smell Bernie says it means 00:12:29.69000:12:29.700 the chemicals in the foam weren't mixed 00:12:31.40000:12:31.410 right and didn't stabilize when it works 00:12:33.47000:12:33.480 at thus fine when it doesn't work and if 00:12:35.99000:12:36.000 you're in the house you can be 00:12:37.25000:12:37.260 chemically sensitized which is a 00:12:39.50000:12:39.510 dreadful condition Bernie's not a doctor 00:12:42.38000:12:42.390 but experience tells him that's what 00:12:44.27000:12:44.280 happened to the Roth's why would they be 00:12:46.46000:12:46.470 there or why they told the leak if you 00:12:48.35000:12:48.360 tell somebody we're gonna spray this 00:12:52.70000:12:52.710 stuff it's great stuff but we want you 00:12:56.03000:12:56.040 not to be in the house for there too 00:12:57.76000:12:57.770 which is conventional industry internal 00:13:00.62000:13:00.630 guidance some people get asked why is 00:13:05.63000:13:05.640 this something wrong is it toxic the day 00:13:11.12000:13:11.130 their attic was sprayed in Caledon the 00:13:12.89000:13:12.900 Frances keaney's weren't worried about 00:13:14.15000:13:14.160 the foam because they say they didn't 00:13:16.43000:13:16.440 know about staying out of the house most 00:13:19.07000:13:19.080 of the time we were out here while they 00:13:21.65000:13:21.660 were spraying them if we needed 00:13:22.64000:13:22.650 something we'd run in the house 00:13:23.95000:13:23.960 get it and the salesman was here he may 00:13:26.98000:13:26.990 have mentioned it I don't recall but out 00:13:30.28000:13:30.290 of all the pamphlets or all the 00:13:31.66000:13:31.670 paperwork I got or all my quotes nothing 00:13:34.60000:13:34.610 in there that says that I should have 00:13:35.86000:13:35.870 stayed out of the house because that 00:13:36.85000:13:36.860 that would have stuck in my head and 00:13:38.50000:13:38.510 here's their job quote nothing about 00:13:41.23000:13:41.240 staying out of the house nothing in the 00:13:43.18000:13:43.190 company brochures either meantime it's 00:13:47.14000:13:47.150 been more than three months since 00:13:48.40000:13:48.410 they've had a family meal in their 00:13:49.72000:13:49.730 dining room or kitchen can it really be 00:13:54.91000:13:54.920 that bad in the house so long after the 00:13:57.13000:13:57.140 job was done oh yeah still there that's 00:14:11.65000:14:11.660 still a fishy smell it's still off yet 00:14:14.11000:14:14.120 yeah we'll turn that fan on ventilate 00:14:17.05000:14:17.060 the whole house open all the windows and 00:14:18.57000:14:18.580 shut it down and it's right back 00:14:23.40000:14:23.410 remember we tested the bad air in the 00:14:25.81000:14:25.820 master bedroom and the foam above it now 00:14:30.28000:14:30.290 Frank hammer kate is back with some 00:14:32.02000:14:32.030 unsettling results the air samples 00:14:34.60000:14:34.610 reveal a laundry list of chemicals in a 00:14:37.72000:14:37.730 nutshell you've got some toluene issues 00:14:39.94000:14:39.950 you've got em ek issues some of those 00:14:42.88000:14:42.890 things can be linked to cancer 00:14:44.68000:14:44.690 ethylbenzene Frank believes the spray 00:14:47.11000:14:47.120 foam jobs to blame but can't 00:14:48.94000:14:48.950 conclusively prove it now for the full 00:14:51.79000:14:51.800 results one of the surprising things as 00:14:54.46000:14:54.470 we found from Aldo now formaldehyde 00:14:57.46000:14:57.470 we're surprised the manufacturer of the 00:14:59.86000:14:59.870 Franceschini z' foam says their 00:15:01.42000:15:01.430 insulation doesn't contain formaldehyde 00:15:03.13000:15:03.140 or similar compounds again the low 00:15:06.07000:15:06.080 levels but it really shouldn't be there 00:15:09.21000:15:09.220 Frank thinks it's the installation job 00:15:11.62000:15:11.630 gone wrong creating new dangerous 00:15:14.23000:15:14.240 chemicals what do you think about what 00:15:16.00000:15:16.010 you're hearing really needless to say 00:15:17.20000:15:17.210 it's it's 00:15:18.80900:15:18.819 scary you scared yes very much so 00:15:24.34000:15:24.350 so what's your advice to them are you 00:15:27.60900:15:27.619 gonna have to get the product removed 00:15:29.51900:15:29.529 desperate times desperate measures 00:15:32.67900:15:32.689 you can only stand each other for so 00:15:34.15000:15:34.160 long you're about to see one extreme 00:15:36.63900:15:36.649 makeover 00:15:45.61000:15:45.620 the Frances keaney's are tired of 00:15:48.32000:15:48.330 trailer living tired of being spooked by 00:15:56.15000:15:56.160 the spray foam in their attic I'm still 00:15:58.58000:15:58.590 in disbelief I can't believe that 00:15:59.96000:15:59.970 somebody would do this to a family and 00:16:02.48000:16:02.490 not one take ownership book before what 00:16:04.91000:16:04.920 they did we need to get back into my 00:16:07.37000:16:07.380 house and they're tired of searching for 00:16:10.64000:16:10.650 answers the phone manufacturer had the 00:16:13.31000:16:13.320 air and the foam tested and said its 00:16:15.23000:16:15.240 product wasn't causing problems then an 00:16:17.57000:16:17.580 independent group determined a section 00:16:19.46000:16:19.470 of foam was too thick and emitting 00:16:21.02000:16:21.030 chemicals manufacturer eventually agreed 00:16:23.63000:16:23.640 the family has heard enough it's gotta 00:16:26.93000:16:26.940 come out the phone's got to come out 00:16:31.30000:16:31.310 it's got to come right out 00:16:36.24000:16:36.250 removing bad foam is what alec shits is 00:16:38.83000:16:38.840 up to today boiling this side some on 00:16:40.54000:16:40.550 this side as well it's it's the middle 00:16:41.92000:16:41.930 section that's the worst the stuff his 00:16:44.59000:16:44.600 man sprayed isn't making anyone sick and 00:16:46.66000:16:46.670 it doesn't stink but it's cracking and 00:16:49.24000:16:49.250 peeling never see that this thick though 00:16:52.18000:16:52.190 this is the worst I've ever seen Tom so 00:16:53.65000:16:53.660 okay it's terrible 00:16:55.26000:16:55.270 yes TV's most famous spray foam err 00:16:58.00000:16:58.010 doesn't always get it right and the 00:16:59.92000:16:59.930 industry agrees not every job is perfect 00:17:01.72000:17:01.730 I hate the fact that it's happening but 00:17:04.99000:17:05.000 we're here that we're here to fix it 00:17:06.79000:17:06.800 doesn't cost a customer any money how 00:17:08.59000:17:08.600 common is it for installers to have to 00:17:10.09000:17:10.100 take out phone it's rare it's some it's 00:17:13.69000:17:13.700 happening more now than it would buy 00:17:15.64000:17:15.650 probably in the past because there's a 00:17:16.72000:17:16.730 lot more of newer contractors out there 00:17:18.07000:17:18.080 in your view then if an installer gets 00:17:20.26000:17:20.270 it wrong are they obliged to fix it 00:17:22.54000:17:22.550 damn right yeah yeah if you if you're 00:17:25.32900:17:25.339 not doing what you're supposed to be 00:17:26.41000:17:26.420 doing fix it so we're hitting the road 00:17:32.32000:17:32.330 to Huntsville Ontario to talk to the 00:17:34.48000:17:34.490 company that's spray foam the 00:17:35.68000:17:35.690 Franceschini Zadok a family business 00:17:37.75000:17:37.760 called thermo seal insulation Richard 00:17:40.39000:17:40.400 Clement is the owner what do we have 00:17:43.30000:17:43.310 here so this is the chemical to 00:17:47.35000:17:47.360 chemicals go together if it's not 00:17:48.79000:17:48.800 sprayed them correctly it certainly 00:17:50.92000:17:50.930 could be a problem he's been in the 00:17:53.02000:17:53.030 business for decades figures the 00:17:55.03000:17:55.040 company's done about 15,000 spray foam 00:17:57.34000:17:57.350 jobs and says it's their first case like 00:18:00.07000:18:00.080 this I was in the bedroom like that 00:18:02.20000:18:02.210 master bedroom upstairs that's where I 00:18:03.70000:18:03.710 got that smell that did your folks go up 00:18:05.80000:18:05.810 there when they first visited the house 00:18:07.33000:18:07.340 or when they went there and couldn't 00:18:09.24000:18:09.250 they couldn't detect it I should qualify 00:18:11.80000:18:11.810 that that they did smell but it's the 00:18:15.19000:18:15.200 smell that they are accustomed to with 00:18:17.20000:18:17.210 with a fresh application of polyurethane 00:18:20.32000:18:20.330 foam but they didn't detect a fishy 00:18:23.04000:18:23.050 smell as the homeowner did Richard says 00:18:26.23000:18:26.240 Consultants told him only about 1% of 00:18:29.35000:18:29.360 the foam was bad so why didn't your 00:18:31.99000:18:32.000 company take out that foam we offered to 00:18:34.99000:18:35.000 take out that phone 00:18:36.67000:18:36.680 the homeowner decided that he wanted to 00:18:39.16000:18:39.170 have the entire attic area thirteen or 00:18:42.61000:18:42.620 fourteen hundred square feet removed and 00:18:45.07000:18:45.080 that in our opinion and every other 00:18:48.52000:18:48.530 profession 00:18:49.03000:18:49.040 most opinion was unrealistic and 00:18:52.90000:18:52.910 unwarranted given that the wife got sick 00:18:57.48000:18:57.490 days after it happened can you 00:18:59.62000:18:59.630 understand what they probably want to 00:19:00.73000:19:00.740 get rid of it and get it out of their 00:19:01.72000:19:01.730 house we're sorry that the folks got 00:19:03.34000:19:03.350 sick but we don't feel that it's 00:19:06.21000:19:06.220 necessarily anything to do with what the 00:19:09.19000:19:09.200 phone he also disagrees with the 00:19:11.20000:19:11.210 family's claim they weren't warned about 00:19:12.88000:19:12.890 staying out of the house there are 00:19:14.74000:19:14.750 guidelines that say in a residence the 00:19:17.20000:19:17.210 family shouldn't be in the house for 24 00:19:18.61000:19:18.620 hours he was told that he was told that 00:19:21.43000:19:21.440 by three different people from our 00:19:24.61000:19:24.620 company is there a reason it's not on 00:19:26.56000:19:26.570 the the quote or the contract and like 00:19:29.74000:19:29.750 that but since that incident we have put 00:19:31.72000:19:31.730 it in writing 00:19:32.47000:19:32.480 here's thermo seals new contract by 00:19:35.20000:19:35.210 signing the homeowner acknowledges I 00:19:37.27000:19:37.280 have been informed of the health hazards 00:19:39.04000:19:39.050 and I am not to occupy my residence for 00:19:41.56000:19:41.570 a period of one day 24 hours after spray 00:19:44.29000:19:44.300 foam is installed 00:19:45.45000:19:45.460 spray foam is popular but Clemens 00:19:48.16000:19:48.170 suggests it's not always the best 00:19:49.78000:19:49.790 insulation choice you try to talk people 00:19:52.24000:19:52.250 out of it yes we do 00:19:53.44000:19:53.450 so maybe people are using it too much in 00:19:55.27000:19:55.280 their houses and some of the places 00:19:56.32000:19:56.330 where we're working it's become the 00:19:58.87000:19:58.880 standard and there are I think I think 00:20:02.53000:20:02.540 there are better applications out there 00:20:04.98000:20:04.990 so if you are thinking of insulating 00:20:07.39000:20:07.400 learn the risks and benefits of all 00:20:09.79000:20:09.800 kinds of insulation if you pick spray 00:20:12.28000:20:12.290 foam make sure the installer is 00:20:13.90000:20:13.910 certified and experienced get a 00:20:16.21000:20:16.220 guarantee of foam removal in writing in 00:20:18.49000:20:18.500 case things go wrong and stay away for 00:20:21.52000:20:21.530 at least a day 00:20:26.24000:20:26.250 as for the Frances keaney's the 00:20:29.33000:20:29.340 disturbing tale of the house in the 00:20:31.07000:20:31.080 Caledon Hills has reached the end of the 00:20:33.32000:20:33.330 road are they still in the trailer I've 00:20:37.49000:20:37.500 got some relief problem solved 00:20:39.49000:20:39.500 time to find out well you can come in 00:20:42.77000:20:42.780 and have a look yeah look up there this 00:20:47.14900:20:47.159 whole roof was removed they've actually 00:20:49.73000:20:49.740 blown the lid off their home only way to 00:20:52.07000:20:52.080 remove the phone for safety reasons was 00:20:54.02000:20:54.030 to remove the whole roof this renovation 00:20:58.46000:20:58.470 horror story ends with a domestic 00:21:00.54900:21:00.559 decapitation they take it off basically 00:21:04.27900:21:04.289 all in one piece yeah the ceiling is 00:21:06.16900:21:06.179 still underneath well we can see from 00:21:07.82000:21:07.830 the front ok sound like it just like the 00:21:12.08000:21:12.090 skeleton in a way variously it's finally 00:21:14.79900:21:14.809 it's not pounding you thank God that 00:21:17.84000:21:17.850 it's out of my house and we don't have 00:21:19.90900:21:19.919 to breathe any of this anymore after 00:21:22.85000:21:22.860 this long nightmare and it's dramatic 00:21:25.22000:21:25.230 end robert francis keaney is waking up 00:21:27.40900:21:27.419 to a new realization he has to think 00:21:29.93000:21:29.940 about insulation again and i'll have to 00:21:32.93000:21:32.940 be honest with you I haven't gotten to 00:21:34.82000:21:34.830 that stage yet on on what to do 00:21:38.24000:21:38.250 I guess gonna be really stupid to try to 00:21:40.82000:21:40.830 respray foam so 00:21:50.18000:21:50.190 you
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