Spray foam insulation nightmare - What can happen if it's not installed correctly (CBC Marketplace)

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Language: en

00:00:02.870
this week on market plates you know what
00:00:08.179 00:00:08.189 they've been exposed to insulation
00:00:10.640 00:00:10.650 nightmares I think we've got what we
00:00:13.310 00:00:13.320 need for the love
00:00:14.950 00:00:14.960 it's a popular energy saver when it's
00:00:17.990 00:00:18.000 installed properly it's really it's a
00:00:19.340 00:00:19.350 bulletproof product it's gotta come out
00:00:21.140 00:00:21.150 the phone's got to come out that could
00:00:23.300 00:00:23.310 put you out of house and home
00:00:24.769 00:00:24.779 you're playing kind of a game of Russian
00:00:27.529 00:00:27.539 roulette with this and transform your
00:00:29.480 00:00:29.490 life into a renovation Horror Story
00:00:44.180 00:00:44.190 it's a scorching June day we're driving
00:00:50.850 00:00:50.860 into the Caledon hills north of Toronto
00:00:52.790 00:00:52.800 and into
00:00:58.090 00:00:58.100 a nightmare the house of their dreams
00:01:03.279 00:01:03.289 now haunted the owners living in a
00:01:08.469 00:01:08.479 camper steps from the front door this is
00:01:11.889 00:01:11.899 a refuge for Robert and Sonya
00:01:13.539 00:01:13.549 Franceschini and their two kids I guess
00:01:16.480 00:01:16.490 won't be along to her area right so
00:01:27.969 00:01:27.979 you've got two young children are they
00:01:29.620 00:01:29.630 asking lots of questions about why are
00:01:31.090 00:01:31.100 we in here we try not to talk too much
00:01:33.130 00:01:33.140 in front of them so they don't get
00:01:35.919 00:01:35.929 worried or frightened what could be so
00:01:41.590 00:01:41.600 frightening
00:01:47.370 00:01:47.380 it's just 14 years old he says 3,000
00:01:51.130 00:01:51.140 square feet mortgage free but right now
00:01:53.830 00:01:53.840 he couldn't sell it if he tried the
00:01:56.499 00:01:56.509 reason there's something in the air
00:01:59.580 00:01:59.590 okay the bedroom in oh yeah I guess
00:02:03.670 00:02:03.680 milette oh yeah jeez it's pretty pretty
00:02:06.459 00:02:06.469 strong yeah it's foul like bad fish
00:02:08.410 00:02:08.420 smell the hotter it gets the the more
00:02:10.630 00:02:10.640 more it smells right more it smells and
00:02:13.509 00:02:13.519 if you stay in here long what happens
00:02:15.819 00:02:15.829 well you'll see within the first five
00:02:17.740 00:02:17.750 minutes you'll probably start getting a
00:02:18.910 00:02:18.920 headache actually getting headache now
00:02:20.440 00:02:20.450 wants to go I'm feeling something area
00:02:22.420 00:02:22.430 yeah yeah it's quick it's insidious
00:02:26.190 00:02:26.200 it's not just the bad smell that's made
00:02:28.870 00:02:28.880 their home unlivable when I started
00:02:32.110 00:02:32.120 feeling like excruciating pain joint
00:02:34.720 00:02:34.730 pain in the knees and I had swelling in
00:02:37.150 00:02:37.160 my legs and my feet and I just looked at
00:02:42.190 00:02:42.200 Robert and I said Robert I think I need
00:02:44.890 00:02:44.900 to go to the hospital
00:02:47.960 00:02:47.970 they feel as if their house is attacking
00:02:50.730 00:02:50.740 them the trouble started this spring
00:02:52.620 00:02:52.630 they say just days after their attic was
00:02:55.170 00:02:55.180 treated with spray foam insulation did
00:02:58.050 00:02:58.060 you call the company and explain that
00:02:59.910 00:02:59.920 you were having problems what and what
00:03:01.230 00:03:01.240 do they do I brought him up to the
00:03:03.390 00:03:03.400 bedroom where the main problem was and
00:03:06.680 00:03:06.690 they said that they really couldn't
00:03:08.790 00:03:08.800 smell anything and I was flabbergasted
00:03:12.720 00:03:12.730 so what did you think when the company
00:03:14.640 00:03:14.650 said we don't smell anything
00:03:16.430 00:03:16.440 well I knew exactly where this was gonna
00:03:18.660 00:03:18.670 go and this is why we're still here two
00:03:22.680 00:03:22.690 months later
00:03:24.410 00:03:24.420 you heard right on our visit they've
00:03:27.200 00:03:27.210 been out of their home for two months
00:03:28.880 00:03:28.890 when she has to go inside Sonia wears a
00:03:32.000 00:03:32.010 mask we thought we were doing something
00:03:34.580 00:03:34.590 to improve our home and instead they
00:03:37.480 00:03:37.490 basically destroyed mine they prove it
00:03:46.270 00:03:46.280 not the kind of testimonial the spray
00:03:49.040 00:03:49.050 foam industry wants to hear over the
00:03:51.949 00:03:51.959 past decade it's become the hottest
00:03:53.780 00:03:53.790 trend in Canadian home insulation the
00:03:56.180 00:03:56.190 industry is growing by 30 percent every
00:03:58.460 00:03:58.470 year why the boom high heating costs
00:04:01.610 00:04:01.620 government tax credits they introduce
00:04:04.009 00:04:04.019 spray foam which I absolutely love and
00:04:05.960 00:04:05.970 those home renault shows
00:04:11.540 00:04:11.550 the spray-foam are those stars rely on
00:04:13.850 00:04:13.860 sorry a camera or all the shows are so
00:04:15.920 00:04:15.930 many aleck shits who started his own
00:04:17.870 00:04:17.880 business when in high school I've been
00:04:20.720 00:04:20.730 doing 22 years I live and breathe
00:04:23.450 00:04:23.460 insulation it's good for the environment
00:04:27.260 00:04:27.270 because we save burning on fossil fuels
00:04:30.410 00:04:30.420 doesn't let drafts through when it's
00:04:32.630 00:04:32.640 00:04:33.980 00:04:33.990 bulletproof product right when it's
00:04:38.090 00:04:38.100 installed properly it's it's not simple
00:04:41.090 00:04:41.100 you just don't pick up the gun
00:04:42.260 00:04:42.270 it starts spring nope it's more like a
00:04:45.110 00:04:45.120 science project right in your home the
00:04:49.940 00:04:49.950 sprayer is mixing two sets of serious
00:04:51.950 00:04:51.960 chemicals
00:04:52.580 00:04:52.590 he's specially trained to handle the
00:04:54.620 00:04:54.630 conditions have to be just right and the
00:05:00.890 00:05:00.900 foam has to be sprayed in thin layers so
00:05:03.440 00:05:03.450 it can cure allowing the chemicals to
00:05:05.390 00:05:05.400 stabilize it's sophisticated stuff that
00:05:08.210 00:05:08.220 promises an energy-efficient home and
00:05:10.340 00:05:10.350 Alec should says it works that way
00:05:11.960 00:05:11.970 almost every time there's a lot of foam
00:05:14.870 00:05:14.880 being sprayed there's a lot of happy
00:05:16.580 00:05:16.590 customers
00:05:17.290 00:05:17.300 in fact the Frances keaney's were happy
00:05:20.720 00:05:20.730 when they had a family property spray
00:05:22.520 00:05:22.530 foam this past spring but after their
00:05:25.520 00:05:25.530 attic job at home Sonia says not only
00:05:27.950 00:05:27.960 did she feel ill she says her daughter
00:05:29.990 00:05:30.000 broke out in rashes I'm afraid for the
00:05:34.460 00:05:34.470 children and then you know what they've
00:05:36.410 00:05:36.420 been exposed to and you know this is
00:05:40.520 00:05:40.530 gonna be any long-term effects to what
00:05:42.230 00:05:42.240 they've been exposed to it's just really
00:05:47.270 00:05:47.280 upsetting
00:05:57.430 00:05:57.440 fear stress uncertainty for two months
00:06:01.730 00:06:01.740 time to fight out at this foam has taken
00:06:04.250 00:06:04.260 possession of their home we call in
00:06:06.950 00:06:06.960 Frank hammer key he's a certified indoor
00:06:12.440 00:06:12.450 air quality specialist he's trying to
00:06:14.780 00:06:14.790 figure out what chemicals might be
00:06:16.280 00:06:16.290 floating around all right let's take a
00:06:18.680 00:06:18.690 reading in the bedroom where we smell
00:06:20.420 00:06:20.430 the odors he pulls out his computerized
00:06:22.730 00:06:22.740 air detector and the small tins gather
00:06:27.740 00:06:27.750 air samples for later so the all these
00:06:29.810 00:06:29.820 samples are gonna stay here for 48 hours
00:06:33.700 00:06:33.710 then we enter the belly of the beast if
00:06:37.490 00:06:37.500 an addict can be a belly we just want to
00:06:43.010 00:06:43.020 get a cutaway on the inside of the core
00:06:47.590 00:06:47.600 closest to the bottom Frank also wants
00:06:52.880 00:06:52.890 to test a foam sample I'm not wearing
00:06:55.370 00:06:55.380 any nitrile gloves or any gloves because
00:06:57.350 00:06:57.360 I don't want the chemicals from the
00:06:59.270 00:06:59.280 nitrile affecting the sample I'm cutting
00:07:01.280 00:07:01.290 could this be what's giving off bad
00:07:03.230 00:07:03.240 fumes Tagus has a pretty good odor to it
00:07:11.080 00:07:11.090 hmm that's fishy odor again right same
00:07:15.430 00:07:15.440 smell from the bedroom I will read it
00:07:19.600 00:07:19.610 we're right above the bedroom right here
00:07:20.800 00:07:20.810 I think we've got what we need for the
00:07:22.600 00:07:22.610 lab excellent great let's get out of
00:07:24.640 00:07:24.650 this sauna I agree with you there is no
00:07:31.480 00:07:31.490 graceful way to do this foam samples in
00:07:36.760 00:07:36.770 hand
00:07:37.150 00:07:37.160 Franck heads out and offers a few
00:07:39.129 00:07:39.139 last-minute instructions to the family
00:07:40.920 00:07:40.930 stay out of the bedroom just leave
00:07:43.450 00:07:43.460 everything the way it is I'll be back in
00:07:45.070 00:07:45.080 a couple days to pick it up
00:07:50.410 00:07:50.420 the Frances keaney's may feel alone in
00:07:52.450 00:07:52.460 this Horror Show we all felt burning
00:07:54.610 00:07:54.620 like ammonia it turns out they're not we
00:07:57.550 00:07:57.560 live with the nightmare still tales from
00:07:59.560 00:07:59.570 the deep south reveal more foam
00:08:01.930 00:08:01.940 invasions you're playing kind of a game
00:08:04.660 00:08:04.670 of Russian roulette with this we're
00:08:14.950 00:08:14.960 investigating a renovation Horror Story
00:08:16.750 00:08:16.760 that our journey into the dark side of
00:08:19.030 00:08:19.040 spray-foam has taken us south to the
00:08:21.430 00:08:21.440 Sunshine State tonight action night
00:08:24.520 00:08:24.530 exposes a growing threat where we've
00:08:26.440 00:08:26.450 heard more reports of foam invasions my
00:08:29.800 00:08:29.810 heart just started racing and racing and
00:08:32.440 00:08:32.450 I was hyperventilating and fell to the
00:08:34.030 00:08:34.040 ground I'm in Kissimmee Florida in
00:08:36.280 00:08:36.290 Orlando suburb on the way to meet Joan
00:08:38.410 00:08:38.420 and Mike Roth driven from their house by
00:08:40.870 00:08:40.880 spray foam three years ago so your
00:08:43.060 00:08:43.070 trailer was over here we are all felt
00:08:53.860 00:08:53.870 burning like ammonia it was an awful
00:08:56.320 00:08:56.330 experience get a sense of how deep this
00:09:00.280 00:09:00.290 is their home video is now the Roth's
00:09:02.890 00:09:02.900 personal horror flick it started when
00:09:05.380 00:09:05.390 they spray foamed the Attic
00:09:06.670 00:09:06.680 they wanted to cut their energy costs it
00:09:09.040 00:09:09.050 was the cost of their health and home
00:09:10.690 00:09:10.700 that blindsided them we say before the
00:09:15.490 00:09:15.500 firemen have to Thomas changed our lives
00:09:18.460 00:09:18.470 first the Installer and manufacturer
00:09:20.800 00:09:20.810 claimed there were no problems then
00:09:22.750 00:09:22.760 tried some repairs nothing worked
00:09:25.390 00:09:25.400 so I actually got on the phone called
00:09:27.150 00:09:27.160 remediation companies companies they
00:09:29.170 00:09:29.180 take out asbestos and that type of thing
00:09:31.390 00:09:31.400 deal with mold problems none of them had
00:09:34.120 00:09:34.130 a protocol for spray foam nobody was
00:09:37.090 00:09:37.100 going to touch it what the Roth's were
00:09:39.700 00:09:39.710 learning is that the North American
00:09:40.690 00:09:40.700 spray foam industry has no official
00:09:42.790 00:09:42.800 guidelines for taking out a bad job so
00:09:45.820 00:09:45.830 we said we're gonna have to pull the
00:09:47.860 00:09:47.870 sheeting off the roof pull the whole
00:09:49.930 00:09:49.940 thing off and have someone mechanically
00:09:52.540 00:09:52.550 go in and scrape every piece of wood and
00:09:55.480 00:09:55.490 every piece of drywall and take it and
00:09:58.000 00:09:58.010 throw it away and how did that go
00:10:01.050 00:10:01.060 what was it 16 days
00:10:03.790 00:10:03.800 he'd haze it took and finally they they
00:10:06.519 00:10:06.529 got 90 some percent of it out safely
00:10:14.530 00:10:14.540 locked away in the garage
00:10:15.970 00:10:15.980 mike is keeping some relics from their
00:10:17.919 00:10:17.929 ordeal looks like candy
00:10:20.669 00:10:20.679 smelly oh yeah yeah sort of a fishy
00:10:27.129 00:10:27.139 smell there are other reminders that are
00:10:29.619 00:10:29.629 far more upsetting their son Julian has
00:10:32.439 00:10:32.449 suffered from asthma and joint pain ever
00:10:34.239 00:10:34.249 since reacts to the chlorine in the pool
00:10:36.669 00:10:36.679 but the Roth's say he was fine until the
00:10:40.239 00:10:40.249 morning the spraying started when he was
00:10:42.549 00:10:42.559 sleeping
00:10:43.090 00:10:43.100 this is Julian's bedroom since where
00:10:45.549 00:10:45.559 they sprayed first I'm still upset when
00:10:48.850 00:10:48.860 I think about that crucial time when he
00:10:51.460 00:10:51.470 was in the room when they were spraying
00:10:53.439 00:10:53.449 right over his bedroom makes me sick
00:10:56.139 00:10:56.149 makes me sick to think about in fact the
00:10:58.900 00:10:58.910 whole family was inside that day they
00:11:00.970 00:11:00.980 didn't say anything about leaving the
00:11:02.919 00:11:02.929 house and here they are spraying these
00:11:05.439 00:11:05.449 chemicals up there and we're still in
00:11:07.960 00:11:07.970 the house health issues smelly foam
00:11:10.660 00:11:10.670 living in a trailer the Ross story is
00:11:13.509 00:11:13.519 eerily similar to our Canadian case
00:11:17.990 00:11:18.000 as spray foams popularity has spread so
00:11:20.750 00:11:20.760 have more troubling stories you're
00:11:23.510 00:11:23.520 playing kind of a game of Russian
00:11:26.390 00:11:26.400 roulette with this Bernie Blum is a kind
00:11:28.760 00:11:28.770 of foam buster that matter if you did it
00:11:30.980 00:11:30.990 right 20 times in a row the 21st home
00:11:34.580 00:11:34.590 might be different people such as Bernie
00:11:36.860 00:11:36.870 are in demand across the u.s. they're
00:11:39.230 00:11:39.240 expert advisors for a number of
00:11:40.790 00:11:40.800 class-action lawsuits currently underway
00:11:42.830 00:11:42.840 a leading indoor air scientist for 40
00:11:45.890 00:11:45.900 years he's involved with dozens of bad
00:11:47.930 00:11:47.940 spray-foam issues six of them here in
00:11:50.270 00:11:50.280 Florida we have more and more houses
00:11:53.420 00:11:53.430 being sprayed I expect those wing more
00:11:56.000 00:11:56.010 not fewer problems the man who helped
00:11:58.670 00:11:58.680 design ventilation systems for the
00:12:00.320 00:12:00.330 International Space Station believe
00:12:02.600 00:12:02.610 spray foam is a formula for trouble the
00:12:05.480 00:12:05.490 foam itself is manufactured in the house
00:12:09.910 00:12:09.920 not in the factory if you spray it too
00:12:13.340 00:12:13.350 thick and it gets too hot then the
00:12:16.130 00:12:16.140 reactions that happen and not what was
00:12:18.290 00:12:18.300 designed in the factory or in the
00:12:21.680 00:12:21.690 laboratory you got a runaway reaction so
00:12:27.079 00:12:27.089 that fishy smell Bernie says it means
00:12:29.690 00:12:29.700 the chemicals in the foam weren't mixed
00:12:31.400 00:12:31.410 right and didn't stabilize when it works
00:12:33.470 00:12:33.480 at thus fine when it doesn't work and if
00:12:35.990 00:12:36.000 you're in the house you can be
00:12:37.250 00:12:37.260 chemically sensitized which is a
00:12:39.500 00:12:39.510 dreadful condition Bernie's not a doctor
00:12:42.380 00:12:42.390 but experience tells him that's what
00:12:44.270 00:12:44.280 happened to the Roth's why would they be
00:12:46.460 00:12:46.470 there or why they told the leak if you
00:12:48.350 00:12:48.360 tell somebody we're gonna spray this
00:12:52.700 00:12:52.710 stuff it's great stuff but we want you
00:12:56.030 00:12:56.040 not to be in the house for there too
00:12:57.760 00:12:57.770 which is conventional industry internal
00:13:00.620 00:13:00.630 guidance some people get asked why is
00:13:05.630 00:13:05.640 this something wrong is it toxic the day
00:13:11.120 00:13:11.130 their attic was sprayed in Caledon the
00:13:12.890 00:13:12.900 Frances keaney's weren't worried about
00:13:14.150 00:13:14.160 the foam because they say they didn't
00:13:16.430 00:13:16.440 know about staying out of the house most
00:13:19.070 00:13:19.080 of the time we were out here while they
00:13:21.650 00:13:21.660 were spraying them if we needed
00:13:22.640 00:13:22.650 something we'd run in the house
00:13:23.950 00:13:23.960 get it and the salesman was here he may
00:13:26.980 00:13:26.990 have mentioned it I don't recall but out
00:13:30.280 00:13:30.290 of all the pamphlets or all the
00:13:31.660 00:13:31.670 paperwork I got or all my quotes nothing
00:13:34.600 00:13:34.610 in there that says that I should have
00:13:35.860 00:13:35.870 stayed out of the house because that
00:13:36.850 00:13:36.860 that would have stuck in my head and
00:13:38.500 00:13:38.510 here's their job quote nothing about
00:13:41.230 00:13:41.240 staying out of the house nothing in the
00:13:43.180 00:13:43.190 company brochures either meantime it's
00:13:47.140 00:13:47.150 been more than three months since
00:13:48.400 00:13:48.410 they've had a family meal in their
00:13:49.720 00:13:49.730 dining room or kitchen can it really be
00:13:54.910 00:13:54.920 that bad in the house so long after the
00:13:57.130 00:13:57.140 job was done oh yeah still there that's
00:14:11.650 00:14:11.660 still a fishy smell it's still off yet
00:14:14.110 00:14:14.120 yeah we'll turn that fan on ventilate
00:14:17.050 00:14:17.060 the whole house open all the windows and
00:14:18.570 00:14:18.580 shut it down and it's right back
00:14:23.400 00:14:23.410 remember we tested the bad air in the
00:14:25.810 00:14:25.820 master bedroom and the foam above it now
00:14:30.280 00:14:30.290 Frank hammer kate is back with some
00:14:32.020 00:14:32.030 unsettling results the air samples
00:14:34.600 00:14:34.610 reveal a laundry list of chemicals in a
00:14:37.720 00:14:37.730 nutshell you've got some toluene issues
00:14:39.940 00:14:39.950 you've got em ek issues some of those
00:14:42.880 00:14:42.890 things can be linked to cancer
00:14:44.680 00:14:44.690 ethylbenzene Frank believes the spray
00:14:47.110 00:14:47.120 foam jobs to blame but can't
00:14:48.940 00:14:48.950 conclusively prove it now for the full
00:14:51.790 00:14:51.800 results one of the surprising things as
00:14:54.460 00:14:54.470 we found from Aldo now formaldehyde
00:14:57.460 00:14:57.470 we're surprised the manufacturer of the
00:14:59.860 00:14:59.870 Franceschini z' foam says their
00:15:01.420 00:15:01.430 insulation doesn't contain formaldehyde
00:15:03.130 00:15:03.140 or similar compounds again the low
00:15:06.070 00:15:06.080 levels but it really shouldn't be there
00:15:09.210 00:15:09.220 Frank thinks it's the installation job
00:15:11.620 00:15:11.630 gone wrong creating new dangerous
00:15:14.230 00:15:14.240 chemicals what do you think about what
00:15:16.000 00:15:16.010 you're hearing really needless to say
00:15:17.200 00:15:17.210 it's it's
00:15:18.809 00:15:18.819 scary you scared yes very much so
00:15:24.340 00:15:24.350 so what's your advice to them are you
00:15:27.609 00:15:27.619 gonna have to get the product removed
00:15:29.519 00:15:29.529 desperate times desperate measures
00:15:32.679 00:15:32.689 you can only stand each other for so
00:15:34.150 00:15:34.160 long you're about to see one extreme
00:15:36.639 00:15:36.649 makeover
00:15:45.610 00:15:45.620 the Frances keaney's are tired of
00:15:48.320 00:15:48.330 trailer living tired of being spooked by
00:15:56.150 00:15:56.160 the spray foam in their attic I'm still
00:15:58.580 00:15:58.590 in disbelief I can't believe that
00:15:59.960 00:15:59.970 somebody would do this to a family and
00:16:02.480 00:16:02.490 not one take ownership book before what
00:16:04.910 00:16:04.920 they did we need to get back into my
00:16:07.370 00:16:07.380 house and they're tired of searching for
00:16:10.640 00:16:10.650 answers the phone manufacturer had the
00:16:13.310 00:16:13.320 air and the foam tested and said its
00:16:15.230 00:16:15.240 product wasn't causing problems then an
00:16:17.570 00:16:17.580 independent group determined a section
00:16:19.460 00:16:19.470 of foam was too thick and emitting
00:16:21.020 00:16:21.030 chemicals manufacturer eventually agreed
00:16:23.630 00:16:23.640 the family has heard enough it's gotta
00:16:26.930 00:16:26.940 come out the phone's got to come out
00:16:31.300 00:16:31.310 it's got to come right out
00:16:36.240 00:16:36.250 removing bad foam is what alec shits is
00:16:38.830 00:16:38.840 up to today boiling this side some on
00:16:40.540 00:16:40.550 this side as well it's it's the middle
00:16:41.920 00:16:41.930 section that's the worst the stuff his
00:16:44.590 00:16:44.600 man sprayed isn't making anyone sick and
00:16:46.660 00:16:46.670 it doesn't stink but it's cracking and
00:16:49.240 00:16:49.250 peeling never see that this thick though
00:16:52.180 00:16:52.190 this is the worst I've ever seen Tom so
00:16:53.650 00:16:53.660 okay it's terrible
00:16:55.260 00:16:55.270 yes TV's most famous spray foam err
00:16:58.000 00:16:58.010 doesn't always get it right and the
00:16:59.920 00:16:59.930 industry agrees not every job is perfect
00:17:01.720 00:17:01.730 I hate the fact that it's happening but
00:17:04.990 00:17:05.000 we're here that we're here to fix it
00:17:06.790 00:17:06.800 doesn't cost a customer any money how
00:17:08.590 00:17:08.600 common is it for installers to have to
00:17:10.090 00:17:10.100 take out phone it's rare it's some it's
00:17:13.690 00:17:13.700 happening more now than it would buy
00:17:15.640 00:17:15.650 probably in the past because there's a
00:17:16.720 00:17:16.730 lot more of newer contractors out there
00:17:18.070 00:17:18.080 in your view then if an installer gets
00:17:20.260 00:17:20.270 it wrong are they obliged to fix it
00:17:22.540 00:17:22.550 damn right yeah yeah if you if you're
00:17:25.329 00:17:25.339 not doing what you're supposed to be
00:17:26.410 00:17:26.420 doing fix it so we're hitting the road
00:17:32.320 00:17:32.330 to Huntsville Ontario to talk to the
00:17:34.480 00:17:34.490 company that's spray foam the
00:17:35.680 00:17:35.690 Franceschini Zadok a family business
00:17:37.750 00:17:37.760 called thermo seal insulation Richard
00:17:40.390 00:17:40.400 Clement is the owner what do we have
00:17:43.300 00:17:43.310 here so this is the chemical to
00:17:47.350 00:17:47.360 chemicals go together if it's not
00:17:48.790 00:17:48.800 sprayed them correctly it certainly
00:17:50.920 00:17:50.930 could be a problem he's been in the
00:17:53.020 00:17:53.030 business for decades figures the
00:17:55.030 00:17:55.040 company's done about 15,000 spray foam
00:17:57.340 00:17:57.350 jobs and says it's their first case like
00:18:00.070 00:18:00.080 this I was in the bedroom like that
00:18:02.200 00:18:02.210 master bedroom upstairs that's where I
00:18:03.700 00:18:03.710 got that smell that did your folks go up
00:18:05.800 00:18:05.810 there when they first visited the house
00:18:07.330 00:18:07.340 or when they went there and couldn't
00:18:09.240 00:18:09.250 they couldn't detect it I should qualify
00:18:11.800 00:18:11.810 that that they did smell but it's the
00:18:15.190 00:18:15.200 smell that they are accustomed to with
00:18:17.200 00:18:17.210 with a fresh application of polyurethane
00:18:20.320 00:18:20.330 foam but they didn't detect a fishy
00:18:23.040 00:18:23.050 smell as the homeowner did Richard says
00:18:26.230 00:18:26.240 Consultants told him only about 1% of
00:18:29.350 00:18:29.360 the foam was bad so why didn't your
00:18:31.990 00:18:32.000 company take out that foam we offered to
00:18:34.990 00:18:35.000 take out that phone
00:18:36.670 00:18:36.680 the homeowner decided that he wanted to
00:18:39.160 00:18:39.170 have the entire attic area thirteen or
00:18:42.610 00:18:42.620 fourteen hundred square feet removed and
00:18:45.070 00:18:45.080 that in our opinion and every other
00:18:48.520 00:18:48.530 profession
00:18:49.030 00:18:49.040 most opinion was unrealistic and
00:18:52.900 00:18:52.910 unwarranted given that the wife got sick
00:18:57.480 00:18:57.490 days after it happened can you
00:18:59.620 00:18:59.630 understand what they probably want to
00:19:00.730 00:19:00.740 get rid of it and get it out of their
00:19:01.720 00:19:01.730 house we're sorry that the folks got
00:19:03.340 00:19:03.350 sick but we don't feel that it's
00:19:06.210 00:19:06.220 necessarily anything to do with what the
00:19:09.190 00:19:09.200 phone he also disagrees with the
00:19:11.200 00:19:11.210 family's claim they weren't warned about
00:19:12.880 00:19:12.890 staying out of the house there are
00:19:14.740 00:19:14.750 guidelines that say in a residence the
00:19:17.200 00:19:17.210 family shouldn't be in the house for 24
00:19:18.610 00:19:18.620 hours he was told that he was told that
00:19:21.430 00:19:21.440 by three different people from our
00:19:24.610 00:19:24.620 company is there a reason it's not on
00:19:26.560 00:19:26.570 the the quote or the contract and like
00:19:29.740 00:19:29.750 that but since that incident we have put
00:19:31.720 00:19:31.730 it in writing
00:19:32.470 00:19:32.480 here's thermo seals new contract by
00:19:35.200 00:19:35.210 signing the homeowner acknowledges I
00:19:37.270 00:19:37.280 have been informed of the health hazards
00:19:39.040 00:19:39.050 and I am not to occupy my residence for
00:19:41.560 00:19:41.570 a period of one day 24 hours after spray
00:19:44.290 00:19:44.300 foam is installed
00:19:45.450 00:19:45.460 spray foam is popular but Clemens
00:19:48.160 00:19:48.170 suggests it's not always the best
00:19:49.780 00:19:49.790 insulation choice you try to talk people
00:19:52.240 00:19:52.250 out of it yes we do
00:19:53.440 00:19:53.450 so maybe people are using it too much in
00:19:55.270 00:19:55.280 their houses and some of the places
00:19:56.320 00:19:56.330 where we're working it's become the
00:19:58.870 00:19:58.880 standard and there are I think I think
00:20:02.530 00:20:02.540 there are better applications out there
00:20:04.980 00:20:04.990 so if you are thinking of insulating
00:20:07.390 00:20:07.400 learn the risks and benefits of all
00:20:09.790 00:20:09.800 kinds of insulation if you pick spray
00:20:12.280 00:20:12.290 foam make sure the installer is
00:20:13.900 00:20:13.910 certified and experienced get a
00:20:16.210 00:20:16.220 guarantee of foam removal in writing in
00:20:18.490 00:20:18.500 case things go wrong and stay away for
00:20:21.520 00:20:21.530 at least a day
00:20:26.240 00:20:26.250 as for the Frances keaney's the
00:20:29.330 00:20:29.340 disturbing tale of the house in the
00:20:31.070 00:20:31.080 Caledon Hills has reached the end of the
00:20:33.320 00:20:33.330 road are they still in the trailer I've
00:20:37.490 00:20:37.500 got some relief problem solved
00:20:39.490 00:20:39.500 time to find out well you can come in
00:20:42.770 00:20:42.780 and have a look yeah look up there this
00:20:47.149 00:20:47.159 whole roof was removed they've actually
00:20:49.730 00:20:49.740 blown the lid off their home only way to
00:20:52.070 00:20:52.080 remove the phone for safety reasons was
00:20:54.020 00:20:54.030 to remove the whole roof this renovation
00:20:58.460 00:20:58.470 horror story ends with a domestic
00:21:00.549 00:21:00.559 decapitation they take it off basically
00:21:04.279 00:21:04.289 all in one piece yeah the ceiling is
00:21:06.169 00:21:06.179 still underneath well we can see from
00:21:07.820 00:21:07.830 the front ok sound like it just like the
00:21:12.080 00:21:12.090 skeleton in a way variously it's finally
00:21:14.799 00:21:14.809 it's not pounding you thank God that
00:21:17.840 00:21:17.850 it's out of my house and we don't have
00:21:19.909 00:21:19.919 to breathe any of this anymore after
00:21:22.850 00:21:22.860 this long nightmare and it's dramatic
00:21:25.220 00:21:25.230 end robert francis keaney is waking up
00:21:27.409 00:21:27.419 to a new realization he has to think
00:21:29.930 00:21:29.940 about insulation again and i'll have to
00:21:32.930 00:21:32.940 be honest with you I haven't gotten to
00:21:34.820 00:21:34.830 that stage yet on on what to do
00:21:38.240 00:21:38.250 I guess gonna be really stupid to try to
00:21:40.820 00:21:40.830 respray foam so
00:21:50.180 00:21:50.190 you
Office location
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Phone: +7 343 216 77 75

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Russia: +7 343 216 77 75

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